User:Arcorann/Official FAQ

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Source: http://bnfaq.channel.or.jp/faq/index/1699 (need to have language on Japanese)

Gameplay related[edit]

Half of these are covered elsewhere on the wiki

  • I did a lesson/transfer on the wrong card by accident. Is it possible to undo this?
    • No.
  • What is the maximum number of idols that I can hold?
    • 100, expandable to 350.
  • What happens if the number of idols exceeds capacity?
  • How can I recover stamina?
  • What are special training items?
  • How can I find my game ID?
  • How can I purchase Star Jewels?
  • I can't enter text into the profile comment
    • Try changing your input method.
  • I levelled up but my maximum stamina and maximum friend limit didn't increase // Officially, the term is actually "colleague", but let's not kid ourselves
  • What is Trainer Ticket Time?
  • How do I do Special Training?
  • How can I use my idols in lives?
  • How can I increase my idol's stats?
  • What does Type mean?
    • Type = Cute/Cool/Passion
  • How do I adjust sound volume?
  • Can I cancel a Live halfway?
    • If you press the Pause button, the pause window will give you the option to retire (リタイア). If you do decide to retire you will not receive any rewards since you did not complete the live.
  • I didn't get a login bonus
    • Login bonuses can be claimed once per day and reset at midnight JST, so you can receive the next login bonus after that
  • The idols I acquired from a Gacha/Live disappeared
    • There may be a short delay before they appear in your idol list or present box. Please make sure to check both locations.
  • The game won't let me accept a friend request
    • Both players need to have an empty slot in each of their friend lists. If the other person's friend list is full then you will get an error message.
  • Can I accept friend requests from both Android and iOS?
    • There is no problem.
  • How does the cache clear function work?
    • The cache clear function is accessed from the title screen. Once there, go to the Menu (メニュー) icon at the top left and press Cache Clear (キャッシュクリア). This will clear the image data but not the music data, and the data will be re-downloaded once you enter the game.
  • Do my idol's stats get reset after special training?
    • No, all your idol's levels and affection will be retained.
  • I entered the CD serial code for exclusive songs but the songs didn't appear
    • Go back to the title screen and re-enter the game.
  • Why can't I use the daily 60 jewel Platinum Gacha?
    • The 60 Jewel gacha requires paid star jewels and cannot be used with free star jewels.
  • The app froze mid-live and when I quit and re-entered there wasn't any notification of an aborted live. Does that mean my stamina is gone?
    • Unfortunately if this happened then your stamina is gone.
  • The app isn't responding. What do I do?
    • Try restarting the app.
  • Is there a way to stop comments from friends from being deleted automatically?
    • No.
  • What is the maximum amount of Money I can hold?
    • The maximum is 9,999,999.
  • How can I check what special training items I have?
    • Go to the lower bar and press Menu (メニュー) then go to Item (アイテム) -> Special Training Item (特訓アイテム).
  • Can I play without spending any money?
    • Yes, you are only charged if you wish to purchase Star Jewels.

Compatible models[edit]

The following is as of 2015-09-03. Search for newer information is pending. 

【動作OS】
Android 5.1
Android 5.0 ～ 5.0.2
Android 4.4 ～ 4.4.4
Android 4.2-4.2.2
 
【動作機種】
■docomo
AQUOS PHONE ZETA SH-01F
AQUOS ZETA SH-01G
ARROWS NX F-01F
Disney Mobile on docomo F-03F
Disney Mobile on docomo DM-01G
GALAXY S4 SC-04E
GALAXY S5 SC-04F
GALAXY S5 ACTIVE SC-02G
Galaxy S6 edge SC-04G
Galaxy S6 SC-05G
Xperia Z1 f SO-02F
Xperia Z2 SO-03F
 
■KDDI
ARROWS Z FJL22
ASUS MeMO Pad 8 AST21
DIGNO M KYL22
URBANO L03
GALAXY Tab S SCT21
GALAXY S5 SCL23
GALAXY Note Edge SCL24
Galaxy S6 edge SCV31
HTC J butterfly HTL23
HTC J butterfly HTV31
isai LGL22
isai FL LGL24
isai vivid LGV32
Xperia Z2 Tablet SOT21
Xperia Z4 Tablet SOT31
Xperia Z1 SOL23
Xperia Z Ultra SOL24
 
■softbank
Galaxy S6 edge

Payment related[edit]

  • What is the difference between free and paid Star Jewels?
    • Paid Star Jewels are those purchased with real money. Free Star Jewels are those obtained in-game from login bonuses, etc. Free Star Jewels will always be consumed if possible before paid Star Jewels. You can check the balances of each on the gacha screen, or by going to Menu (メニュー) -> Shop (ショップ) -> Star Jewel Balance (所持スタージュエル確認).
  • Is there a limit on the amount of Star Jewels I can purchase?
    • The limit depends on your age. When you first try to purchase Star Jewels the game will ask you to enter your date of birth in yyyymmdd format (e.g. 20050726). If you are less than 16 years old you can only spend 5000 yen per month, if you are at least 16 and less than 20 you can spend 20,000 yen per month, and if you are 20 or over there is no limit.
  • I entered the wrong date, is there any way to fix it?
    • Unfortunately, there is no way to change the stored birth date once entered, not even through contacting support.
  • Is there any way to check the date I entered?
    • No. For privacy reasons support will not respond to any such requests.
  • Is there any age restriction on purchasing Star Jewels?
    • There is no age restriction, but minors should check with a parent or guardian before purchasing.
  • Do Star Jewels expire?
    • No.
  • I can't see the purchased Star Jewels in the game
    • Please ensure that the transaction is completed and you have received a receipt. In addition, the app may need to be restarted.
  • I purchased over the monthly limit, how did this happen?
    • There may have been a communication delay.
  • When do the purchase limits update?
    • Limits update on midnight of the player's birthday.

Data transfer related[edit]

  • Data transfer error
    • Please check error code:
    • 3052: A communication error. Please ensure that you have a
    • 3057: The Bandai Namco ID has already been bound to an account. If you want to bind two different accounts, you need a Bandai Namco ID for each account. If you're trying to bind the same data twice, stop.
    • 3066: There is no account bound to the Bandai Namco ID. Bind an account first.
  • How do I bind data to a Bandai Namco ID?
    • (Link to guide when it's created)
  • I got an error that reads 引き継ぎ設定失敗, what does this mean?
    • The Bandai Namco ID has already been bound to an account. See entry 3057.
  • I forgot the Bandai Namco ID that I bound my data to. Is there any way to check?
    • You need to contact BNID support. The URL is https://www.bandainamcoid.com/portal/inquiry. Contact can only be done in Japanese, so we at the wiki suggest asking someone if you have trouble, preferably in one of the English-speaking DereSute communities.
  • I want to unbind data from my Bandai Namco ID. How can I do so?
    • Currently there is no way to do so, though there are plans to add one in the future.
  • If I delete the app from my device, will my data be deleted?
    • All data will be deleted. If you want to keep your account, please ensure that it has been properly bound to a Bandai Namco ID.
  • Can I transfer freely between devices?
    • You can transfer freely as long as the account has been bound. However, if transferring between iOS and Android star jewels not in your present box will be lost.
  • What is data inheritance (データ引き継ぎ)?
    • (Link to guide when it's created)
  • What is data inheritance setting (データ引き継ぎ設定)?
    • Data inheritance setting refers to linking your play data with a Bandai Namco ID. Only one account can be bound to one ID.
  • Will my play data be deleted after a time period?
    • No, your data will be kept regardless of how long it has been since you last played.

Other[edit]

  • I can't find the information I want in this FAQ
    • If you're reading this you are an English speaker, so try the various English-speaking DereSute communities, or elsewhere on this wiki.
  • ...
  • Is there any impact if I change my device's time setting?
  • What if my timezone is not JST?
  • Are there any acts prohibited by the TOS I should know about?
    • Partial translation below. If you want to see the full thing look up SIF's TOS or something, it's in English and basically the same.
      • Acts contrary to criminal acts or public order and morals
      • Acts that infringe the rights of the Company, the third party's property, honor, privacy, etc., including acts of transferring, renting, sharing game accounts, application-specific currency or other items (hereinafter referred to as "accounts" etc.), or using third party accounts etc.
      • Acts that provide false information or acts that are used for fraudulent purposes
  • The screen isn't moving.
    • Restart the app.
  • I can't connect to the game
    • Check your connection. Also, check if the game's in maintenance.
  • My song data was deleted
    • Song data will be deleted if you clear the cache through the OS. Changing the sound quality setting will also delete data. Finally, only 10 Solo versions can be stored at at time, and
  • Where can I enter the serial code that I received from the pre-registration campaign?
  • I want to report a violation of the TOS
  • My inquiry is taking a long time to respond.
    • Wait a few days, check the usual stuff (correct email, spam filter, etc.)
  • I have a rooted phone and it's causing problems.
    • Rooted phones are officially unsupported. Try blocking the app's root access.
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